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Industries

Blackout can help multiple verticals solve the ever increasing challenges of the presence of smart devices in the workplace.

Transport and Logistics

Transport and Logistics

Problem

Transport and logistics providers employ workforces who spend the majority of their time on the road. As a consequence, drivers are active smart device users, keen to stay in touch with their lives. However, legislation on mobile phone usage whilst driving has done little to stop drivers being tempted to use their smart devices whilst on the move. In many cases, this leads to minor accidents, but in more serious cases, distracted drivers have caused (or been involved in) accidents with severe loss of life. Many drivers have faced fines and in some cases prison sentences. For employers, the challenges include:

  1. Loss of life
  2. Higher insurance and compensation costs
  3. Reputational damage from accidents
  4. Loss of business and/or cargo
  5. Customer information security

Solution

Blackout's capabilities include curbing personal smart device usage within vehicles, effectively minimising distractions and fostering driver concentration. By eliminating common smartphone distractions through our blocking technology, this approach can lower insurance premiums and significantly enhance on-road safety measures. Additionally, utilising our APIs, Blackout seamlessly integrates with in-vehicle management and monitoring systems, eliminating the necessity for additional equipment.

Financial and Professional Services

Financial and Professional Services

Problem

According to FCA rules, firms with access to sensitive customer information are required to implement best practice in risk mitigation and information security, with the appropriate controls. Particular areas of concern include:

  • GDPR, MiFID II, FCA rules, PCI DSS (where applicable) and compliance rules
  • Trading floor security and preventing insider trading
  • Unrecordable communication channels and camera functionality
  • DLP and regulatory compliance, safeguarding against conduct sanctions

Solution

Blackout pushes employees towards recordable communications channels, reducing conduct blackspots for compliance departments and management teams

Contact Centres

Contact Centres

Problem

Contact centres are a significant customer-facing aspect of many organisations' operations with access to confidential and sensitive information, necessitating high standards of information security, compliance and regulation. Contact centres processing any kind of payment must also take precautionary steps to protect customer data. Particular areas of concern include:

  • GDPR, MiFID II, FCA rules and PCI DSS (where applicable)
  • Protecting PII (personally identifiable information)
  • Data loss and fraud prevention (e.g. photos, screenshots and payment card details)
  • Risk management
  • Productivity/wrap-time on enquiries particularly when working from home

Solution

Blackout aids in combatting fraud by disabling camera functionalities that might capture sensitive customer payment information. Additionally, it minimises workplace disruptions, empowering employees to heighten productivity. Our research indicates a potential enhancement of up to 25 paid workdays annually. Delve into the case study to learn more about these impactful findings.

Government

Government

Problem

Governmental organisations – whether departments of state, local government or arms-length organisations – handle significant quantities of sensitive information on a daily basis. Whilst physical security measures are well understood, cybersecurity has become the principal preoccupation of operatonal managers. The threats posed by smart devices can be easily overlooked, especially camera functionality and encrypted messaging. Public sector organisations operate in the same data and security framework as private sector frms, wth a particular focus on:

  1. GDPR and, where applicable, MiFID II, the FCA rules and PCI DSS
  2. Protecting PII (personally identifiable information)
  3. Data Leakage Prevention from unregulated communications channels
  4. Risk mitigation
  5. Secure controls and operational efficiency

Solution

Blackout pushes employees towards monitored communications channels, reducing security blackspots and removing distractions, whilst enabling them to retain access to personal smart devices. The technology can also aid productivity. Read our call centre case study here for more information on Blackout's productivity benefits.

Education

Education

Problem

After showcasing the advantages of Blackout to numerous financial and professional service entities, many individuals inquired about extending the technology to their homes to address their children's excessive smart device use. Consequently, we built a unique educational offering, Tomorrow's Student. Tomorrow's Student is an advisor to the Royal Society for Public Health (RSPH) and has featured on BBC News

Solution

Tomorrow’s Student offers schools a Mobile App Management (MAM) solution enabling them to control what pupils can access via their smart devices, including the ability to disable the camera and browser functions.

Security and Facilities Management Services

Security and Facilities Management Services

Problem

Security providers and Facilities Management employ large workforces to ensure the safety of their people, property and information. Blackout can provide the tools necessary to ensure that companies' workforces are not distracted by their smart devices, improve productivity and optimise workforce efficiency. Blackout can help companies address:

  1. Operational efficiency
  2. Data Leakage Prevention and information security
  3. Use of unregulated communications channels
  4. Risk mitigation (BYOD / COPE / personal devices)

Solution

Blackout pushes employees towards monitored communications channels, reducing security blackspots and removing distractions, whilst enabling them to retain access to personal smart devices. The technology can also aid productivity. Read our call centre case study here for more information on Blackout's productivity benefits.

R&D Functions (multi-sector)

R&D Functions (multi-sector)

Problem

The UK spends a sum equivalent to 1.66% of GDP on average on R&D, with organisations seeking new innovations across nearly all sectors of the economy, especially healthcare, software, chemicals and materials, and TMT (Technology, Media, and Telecoms). Protecting R&D departments from data leakage and industrial espionage requires significant investment in secure systems and facilities. Organisations particularly focus on:

  1. Data Leakage Prevention and IP Protection
  2. Risk mitigation
  3. Secure systems controls and operational efficiency

Solution

Blackout pushes R&D teams towards secure systems, helping to ensure that developing IP stays where it is supposed to, limiting the risk of financial loss from new ideas getting out into the open without the appropriate controls and ownership in place.

Healthcare Providers

Healthcare Providers

Problem

Management of healthcare information has become more challenging for regulatory compliance with increased integration of patient records and expanded access to data for individuals and clinicians. In a strictly regulated, high-risk industry information security and the protection of patient privacy is vital. Legislation governing data processessing standards focuses on security, ensuring patient data doesn't fall into the wrong hands, (potentially causing insurance issues for consumers, enabling fraud or identity theft and eroding patient trust in the NHS). Particular areas of concern include:

  1. GDPR and PCI DSS where appropriate
  2. Data Leakage Prevention and the Caldicott audit
  3. NHS (Data Protection Act), N3 compliance, and in the US the HIPAA and HITECH Act
  4. Risk mitigation (inclusive of Safeguarding against fines and legal consequences)
  5. Secure controls and operational efficiency

Solution

Away from front line clinicians, health providers manage and process large quantities of sensitive information. Blackout can help to ensure that data stays on approved systems where effective auditing is already in force. In addition, Blackout can help to reduce the distractions experienced by administrative departments, helping to improve productivity. Read our call centre case study here for more information on Blackout's productivity benefits.